Supportcenter

Yes, with us you can easily pay with Klarna and choose to pay immediately, later, or in installments. (Only in countries supported by Klarna)

The discount code may have only been valid during a promotion or for a limited period. However, please contact us with your code, and we will try to assist you to ensure your satisfaction.

Of course! With us, you always have at least a two-year warranty on all products. Please note that this does not apply to perishable goods, batteries, or other types of consumable products that may have a best-before date; these products have a different warranty period.

Refunds are processed within 7 days from when we receive the item(s).

Almost, our prime market is Europe, But you are able to order from all over the world. Please note that the delivery time is different if we ship outside Europe. Also be aware of extra taxes that can be added for your purchase if you order to a country outside Europe.

Yes, of course. All our packages are shipped with tracking. The tracking information will be sent to you when the package leaves our warehouse.

We send out your tracking ID only when the package leaves our warehouse, which typically occurs 0-48 hours after you receive your order confirmation. We usually do not dispatch orders during weekends, but on certain occasions such as around Christmas or during peak periods, we may dispatch orders on weekends as well.

We work with several different courier companies. This depends on which country you order is being shipped out to.

We understand how disappointing it is when this happens. But sometimes things happen beyond our control, but we will certainly assist you with this. We are responsible for ensuring that you receive a complete, clean, and functioning product.

Please fill out the form below and select the category "Complaint." We appreciate if you can provide pictures of the packaging the item was sent in, so we can easily determine whether the product was damaged during transit or not.

Our gift cards are valid for 12 months from the date of purchase.

Yes, absolutely! You can use our gift cards for our entire range of products.

No problem, we understand that for various reasons, you may sometimes change your mind. With us, you always have a 14-day right of withdrawal from the day you received your package. You can easily use the return label included in your package and drop off your product at the nearest service point.

Once we have received and registered your return, we will process a refund for you. If you have ordered a very large or heavy product from us, such as building materials, a pool, or similar, you will need to contact us to process your return. This is because we need to arrange a pickup from you.

As soon as we have registered your return, we will process your refund. We will also send a confirmation of this via email to you. Depending on how you paid for your order, it may take 1-7 business days for your money to be back in your account or on your card.